Privacy Policy

Privacy Policy

Effective Date: July 28, 2026

North Carolina Powder Coating LLC (“North Carolina Powder Coating,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, request a quote, communicate with us, use our services, or consent to receive text messages.

1. Information We Collect

We may collect the following categories of information:

Contact information

This may include your name, telephone number, email address, mailing address, and other information you provide when requesting a quote or contacting us.

Project and service information

This may include information about your items, requested services, project condition, quantity, color or finish preferences, desired completion date, photographs, scheduling information, and other details needed to prepare estimates or perform services.

Communication information

We may retain emails, telephone-call information, text-message correspondence, customer-support requests, and records showing whether and how you consented to receive SMS or MMS messages.

Website and technical information

When you use our website, we may automatically collect limited information such as your browser type, device type, IP address, pages visited, referring website, and general interaction data. We may use cookies and similar technologies to operate and improve the website.

2. How We Use Information

We may use information to:

Respond to quote and service requests.

Schedule drop-offs, appointments, and project work.

Provide estimates, invoices, receipts, and payment-related notices.

Send appointment confirmations and reminders.

Provide job-status and completion updates.

Respond to customer-service questions.

Maintain business and transaction records.

Improve our website, communications, and services.

Protect the security and integrity of our business systems.

Comply with applicable legal or regulatory obligations.

Send marketing or promotional communications only when the recipient has separately provided the required consent.

3. Text Messaging and Mobile Information

When you separately opt in to receive text messages, North Carolina Powder Coating LLC may send SMS or MMS messages concerning quote requests, estimates, appointment confirmations, scheduling, drop-off arrangements, job-status updates, invoice notifications, customer support, and other service-related communications.

Marketing and promotional text messages, including special offers, discounts, and business updates, are sent only when you separately consent to receive those messages.

Message frequency varies based on your interactions with us, the status of your project, and the type of messages you agreed to receive. Message and data rates may apply.

You may opt out at any time by replying STOP to a message. You may reply HELP for assistance or contact us at (919) 300-7334.

Consent to receive text messages is not a condition of purchasing goods or services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Service Providers

We may use service providers to support website hosting, customer communications, appointment scheduling, payment processing, data storage, analytics, or other business operations.

These providers may process information only as reasonably necessary to provide services to North Carolina Powder Coating LLC. Mobile information and text-messaging consent will not be provided to other parties for their own marketing or promotional purposes.

5. Required Disclosures

We may disclose information when reasonably necessary to:

Comply with a law, regulation, legal process, court order, or lawful government request.

Protect the rights, safety, property, or security of North Carolina Powder Coating LLC, our customers, or others.

Investigate suspected fraud, misuse, security incidents, or unlawful activity.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, measure website performance, and understand how visitors use the website.

You may adjust cookie controls through your browser. Disabling cookies may affect some website features.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, meet legal obligations, and protect our business.

SMS consent records may be retained to document when, where, and how consent was provided or withdrawn.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission, electronic storage system, or security measure is completely secure, and we cannot guarantee absolute security.

9. Your Choices

You may contact us to request that we update or correct information you previously provided.

You may unsubscribe from marketing emails by following the instructions included in those emails. You may unsubscribe from text messages by replying STOP.

Opting out of promotional communications does not prevent us from responding to a request you initiate or communicating with you through non-SMS methods concerning an active service transaction.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

11. External Websites

Our website may contain links to websites operated by others. We are not responsible for the content, security, or privacy practices of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date. Continued use of our website or services after a revision becomes effective is subject to the revised policy.

13. Contact Us

Questions about this Privacy Policy may be directed to:

North Carolina Powder Coating LLC

31 Chop Nut Cir

Smithfield, North Carolina 27577

Phone: (919) 300-7334

Website: https://northcarolinapowdercoating.com